Under the terms of the franchise we will manage the day to day operations using existing Royal Mail resources; things like the logistics, staffing, premises and those other details that get in the way of running a successful courier business will be looked after by us. We'll also look after the finances, paying you guaranteed commission based on your existing business.
We'll also work with you to develop a successful, long-term, Royal Mail business, with income opportunities to match.
We know this is a big decision that will only be right for some businesses. That's why we are very careful about who we're contacting about our plans. We're committed to providing you with all the information you need, in stages, when you need it, so that you have all the facts and are 100% comfortable joining our business.
But first of all; congratulations!
If you are reading this you're already successfully through the first couple of stages of the process and we believe there is an opportunity to work together. The rest of this brochure will give you some more information ahead of a first 'get to know you' meeting.
Read on to find out more about this unique, one-off, opportunity to be part of something special; the Royal Mail family.
Royal Mail can trace its roots back to 1516 when Henry VIII established a 'Master of the Posts'. Since then the organisation has had a long, illustrious and successful history.
With the deregulation of the postal market we were exposed to more competition, but also had the opportunity to explore new business streams and compete in more markets.
Royal Mail Courier Services is part of our Specialist Services Group, which works in nonregulated markets; those markets where we are free to develop new business.
We believe the courier market is an exciting place to be. Royal Mail Courier Services has doubled in size in the last 2 years alone and we're now ready to accelerate that growth into a market that's valued conservatively at £1.2 billion. We estimate there are 14,000 courier companies in the market ranging from the very small, one person operation, to the larger business.
Even though the market is huge, there is no dominant force and we intend to fill that space.
Using our massive experience, existing infrastructure and the trusted Royal Mail brand we have very exciting plans to grow our business over the next 5 years.
We have 2 strategies for achieving our aims:
That's where you come in.
We know the hard work and dedication it takes to build a successful courier business and we want to help you continue that tradition.
By working together we can take the very best of what you do, building local contacts and business, with what we do best, logistics, operations and the infrastructure.
Combined, we can build something special.
Believe us when we say we know how hard it is to run a courier business and we do understand the sacrifices you have to make personally as your business grows; things like drivers calling in sick and having to do the night run, staff being paid first and you getting your wages if there's enough left over, being all things to all people; from chief cook and bottle washer to Finance Director…
We also know about the sheer force of will it takes to build a business; your skill as a networker, negotiator and deal closer.
Why not keep the best of what you do and combine it with the best of what we do?
On successful completion of the franchise agreement Royal Mail Courier Services will:
In short, we will look after all the back-end, logistics and financial arrangements of the business.
In addition to this, we will:
It's not all a one way street and you will have to keep your end of the bargain
We will ask you to:
It's been mentioned before and we make no apologies for mentioning it again; this opportunity will not be right for every business. Just as you will be very careful before entering into any agreement with us, the reverse is also true: we're looking at you and your business, too.
We have a very clear idea of the type of person we want to work with as we grow this business.
Ideally, you will have grown your business to a turnover of somewhere between £1 million and £5 million. You need to be in it for the long-term; we will ask you to enter a five year franchise agreement as a commitment.
You need to have good financial records because we'll need to do an analysis of your business and you need to be a good communicator, willing to embrace the Royal Mail brand.
Having said that, for us at Royal Mail there are 2 very important qualities all of our franchisees must possess. We're looking for franchise partners with the drive and passion to maintain and grow a special business as part of the Royal Mail Courier Services network.
We know it's a big decision to change the way you work and, potentially, give up the organisation you've built over the past few years. However, we know there are some very real benefits to joining the Royal Mail network.
The benefits of joining our network fall under 3 headings:
Let's work through each of these in turn:
There are 3 distinct financial benefits to joining the Royal Mail Courier Services network:
1. Guaranteed commission
Before entering into any agreement we will complete an analysis of your income received from the courier services you provide. As long as your income hits certain parameters (which we'll talk about when we meet) we will pay you guaranteed commission based on turnover.
There is an added benefit in that Royal Mail is a Government company and, by law, we have to make payments in 30 days… and those payments are also guaranteed by government bond.
2. New business rewards
We will pay commission on every new piece of business you bring on board, whether from your existing customers or from new relationships.
So, if you're out there networking and growing your business, you will be rewarded for all your efforts. What's more, you can offer other Royal Mail Group services, for which you will also receive commission.
3. An asset for the future
Although you will be working under the Royal Mail brand, you will be a franchisee of Royal Mail Courier Services. This means you will still be running your own business. Because there is a level of certainty to that business it becomes an asset you can sell in the future.
When the time comes you will be able to find someone, subject to our approval, to buy the business from you. We can't say how much the business will be worth (that depends on a variety of factors) but usually the value of a business is calculated based on the turnover or profit it makes.
You could receive guaranteed commission payments right now and a capital payment in the future when you come to sell your business, in effect being paid twice for your business.
Because we will manage and run all back office functions, from order taking to arranging drivers to the financials of the business you are left to do what you do best: work with customers.
You will know your current customer base better than anyone and it will be up to you to make sure they stay with us and even increase their spend.
But you will also know your local territory, too. Although there will be no pressure to grow your business from us, we think becoming a part of our network offers a unique opportunity for business development, for which you will be directly rewarded.
To help you develop local business we will work with you to create a Development Plan and Contact Strategy to get you in front of key decision makers where you are based. As part of Royal Mail Group, you will have access to our Direct Sales Force and Customer Contact
You will be able to develop a targeted campaign to help you achieve your own financial goals and we'll support you every step of the way.
And because we have taken over the day to day hassles of running the business you will have time to concentrate on growing the customer base and your income. Business Development will become your core role rather than something you do when you get a spare minute in your busy day
Running a courier business is incredibly complex, especially when you are the boss. Everything, but everything seems to fall into your lap; whether it's putting together a proposal worth many thousands of pounds or going to the corner shop to buy the milk.
To be honest, it's probably not the bigger issues that cause the headaches… it's the detail you have to deal with. Things like completing the latest VAT return, chasing the guy down the road for his £100 bill, the weekly bookkeeping, etc., etc.
Whereas everyone else goes home at 5.00pm on the dot, you are the one left in the office until much later, making sure everything has been done and your customers are happy.
When you join the Royal Mail network you will no longer need the infrastructure… if you want to you can go back to working from home (or from a small office you rent) with just your lap top and your phone.
That means you are freed from the day-to-day hassles of running the business; you can have your life back and choose what to do with the time you have available. You can use it to spend with the family, follow the past-times you love or even concentrate on adding more business.
It will be up to you.
In summary, then, there are 10 very good reasons to join the Royal Mail Courier Services network.
1 Royal Mail is one of Britain's oldest, most respected and secure businesses
2 Commission payments are guaranteed, paid within 30 days and backed by the government
3 There are no more bad debt worries; we'll look after cash flow and chase poor payers
4 You will become part of the Royal Mail brand – and that opens doors when it comes to business development
5 Access to the Royal Mail Direct Sales Force is free of charge and will help you grow your business
6 Royal Mail Customer Contact Centres will work on your behalf to open doors to local businesses; and it won't cost you a penny
7 Offering other Royal Mail Group services will earn you commission
8 You will benefit from group purchasing arrangements – Royal Mail has real clout!
9 The business is scalable – you know that, no matter how much business you put on, demand can be serviced… we'll make sure it is
10 The business is saleable. You are building an asset for your future
This is natural and we'll answer all your questions when we meet and probably some you didn't know you wanted to ask. In the meantime, though, we've tried to anticipate some of your thoughts and set your mind at rest. Remember, though, you will be getting all the information you need as we run through the process together.
It's just impossible to give you all the information in one go. And so the next stage is to meet up – we'll both have a much clearer idea of whether the opportunity is right for both of us when we've had time together.